Welcome to Ansin Ecommerce ("we", "us", "our", or "Ansin").
This Refund and Cancellation Policy outlines the conditions under which customers ("you", "your", "user") may request a refund, replacement, or cancellation for purchases made on our website https://ansin.store/.
1. Order Cancellations
1.1. Before Shipment:
- Orders can be cancelled within 12 hours of placing them or before dispatch, whichever occurs first.
- To cancel your order, please contact our support team at contact@ansin.store with your order ID and reason for cancellation.
1.2. After Shipment:
- Once your order is shipped, it cannot be cancelled.
- You may still refuse delivery, and we'll process it as a "Return" (as per Section 2).
2. Return & Replacement Policy
2.1. Eligibility for Return/Replacement:
You may request a return or replacement if:
- You received a defective, damaged, or wrong product.
- The item is unused, in its original packaging, and all tags are intact.
- The request is raised within 7 days of delivery.
2.2. Non-Returnable Items:
Certain categories are not eligible for return or refund unless defective:
- Perishable goods (e.g., food, flowers, plants)
- Personal care products (cosmetics, hygiene items)
- Customised, made-to-order, or digital products
- Gift cards, vouchers, or memberships
2.3. Return Process:
- Email us at ecomansin@gmail.com or WhatsApp our support with order details and product images.
- Once approved, our logistics partner will pick up the product (where applicable).
- Returned items must be securely packed to avoid damage during transit.
2.4. Replacement Policy:
- Replacement will be processed only once per order and is subject to product availability.
- If a replacement is unavailable, a full refund will be issued.
3. Refund Policy
3.1. Refund Eligibility:
Refunds will be processed in cases of:
- Successful cancellation before dispatch
- Returned product received in acceptable condition
- Order not delivered due to unforeseen circumstances
3.2. Refund Method:
- Refunds are initiated via the original payment method (UPI, card, wallet, or bank transfer) used at checkout.
- In some cases, store credit or coupon may be offered instead, at your discretion.
3.3. Refund Timeline:
- Refunds are processed within 7–10 working days after product inspection and approval.
- Bank/UPI processing time may vary depending on your financial institution.
3.4. Partial Refunds:
Partial refunds may be granted for:
- Items returned damaged or missing parts not due to our error
- Returns raised beyond the eligible window but approved under discretion
4. Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
- Include clear photos/videos of the product and packaging.
- We'll review and offer a replacement or refund at no extra cost.
5. Order Not Received
If your tracking shows "Delivered" but you haven't received the item:
- Report it to us within 48 hours of delivery status update.
- We'll coordinate with the courier partner and investigate.
- Refunds or replacements will be offered only after verification with the logistics partner.
6. Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank or payment provider again.
- Then contact us at ecomansin@gmail.com.
- We'll respond within 24–48 hours to help resolve the issue.
7. Dispute Resolution
In the unlikely event of a dispute, both parties agree to resolve it amicably through communication. If unresolved, the matter shall be subject to the jurisdiction of Nagpur, Maharashtra, India.
8. Contact Information
For refund or cancellation queries, contact us at:
📧 Email: contact@ansin.store
📍 Shop No.3, Plot no.6, Krushna Residency, Railway Parralal, Panchtara Society,
Nagpur, Maharashtra – 440025
